Platform rules and legal terms for using Marima websites, apps, listing, management, booking, marketplace, agency, tours, and travel services.
Last updated: 18 September 2026
These Terms of Service (“Terms”) govern your access to and use of Marima websites, mobile applications, dashboards, content, products, and services (collectively, the “Platform”). By accessing the Platform, creating an account, listing a property, making an enquiry, booking a service, subscribing to a package, or using any Marima service, you agree to be bound by these Terms.
If you do not agree with these Terms, you must not access or use the Platform. These Terms apply to all users, including visitors, tenants, landlords, property owners, caretakers, property managers, real estate agents, hotel operators, buyers, sellers, vendors, guests, travelers, and service providers.
Marima is a property, rental, booking, marketplace, real estate agency, and travel services platform operated by FortyHives Innovations Ltd. The Platform may include property listing, property management, real estate agency support, accommodation booking, property marketplace services, Marima Tours & Travel, and related digital services.
Some services are self-service digital tools, while others may involve direct support from the Marima team or third-party providers. The exact scope of each service depends on the package, product, or agreement selected by the user.
You must be legally capable of entering into binding agreements under the laws applicable to you. If you use Marima on behalf of a business, organization, property owner, agency, hotel, or other service provider, you confirm that you have authority to bind that entity to these Terms.
Marima’s role varies by service. For property listings, property marketplace interactions, property management tools, and certain accommodation bookings, Marima may act as a technology platform, listing channel, booking facilitator, management tool, or service coordinator. For tour and travel packages sold under Marima Tours & Travel, Marima is the customer-facing travel service provider and contracting party for the booking unless the booking confirmation expressly states otherwise.
Users are responsible for conducting appropriate due diligence before entering any rental, purchase, lease, accommodation, or marketplace transaction. Marima may review, moderate, verify, suspend, or remove listings and accounts where necessary, but such action does not guarantee the legal status, title, ownership, safety, quality, suitability, or availability of third-party property or accommodation listings. For Marima Tours & Travel, travelers remain responsible for reviewing the itinerary, meeting passport, visa, health, age, identification, and other travel requirements, and following safety instructions communicated for the trip.
Users who publish listings must ensure that all information submitted is truthful, lawful, accurate, and up to date. This includes property location, ownership or authority to list, rent, sale price, deposit, booking price, photos, availability, amenities, house rules, terms, restrictions, and contact details.
Property management tools may help users manage properties, units, tenants, invoices, payments, maintenance requests, caretaker assignments, notices, and reports. Users remain responsible for the accuracy of records entered into the Platform and for complying with applicable landlord, tenancy, tax, housing, consumer, and property laws.
Where Marima Agency provides direct support, the scope, fees, responsibilities, and service limits may be confirmed through a separate agreement, written confirmation, or service quotation. Marima Agency support does not replace professional legal, valuation, tax, insurance, or technical advice.
Accommodation bookings may involve third-party hotels, short-stay hosts, or other accommodation providers. Where Marima acts only as a booking facilitator, the accommodation provider remains responsible for the accuracy of its accommodation and bookable-space details, availability, property rules, and delivery of the accommodation service, subject to the booking terms shown at confirmation.
Tours, safaris, excursions, travel packages, and custom trips offered under Marima Tours & Travel are sold and managed by Marima. Marima may engage third-party suppliers such as hotels, lodges, transport providers, guides, airlines, parks, activity providers, or other travel partners to fulfil parts of a trip. Those suppliers support Marima’s service delivery; they are not independent tour vendors listing competing packages on Marima.
Travelers must review the itinerary, inclusions, exclusions, departure details, traveler requirements, cancellation terms, and any booking-specific conditions before payment. Changes, cancellations, refunds, no-shows, missed departures, supplier disruptions, weather events, government restrictions, and other travel interruptions are handled under the booking confirmation, Marima’s Refund Policy, any disclosed non-refundable supplier commitments, and applicable law. Customers should contact Marima for support relating to a Marima Tours & Travel booking.
Prices may be displayed in Kenyan Shillings (KES) or another currency where supported. Users agree to pay all applicable fees, subscriptions, commissions, booking charges, service charges, taxes, and payment processing costs associated with their selected services.
Refund eligibility depends on the applicable service, package, cancellation policy, booking confirmation, any disclosed non-refundable third-party costs, and mandatory consumer protection laws. Platform subscription fees are generally non-refundable once access or service benefits have been provided, unless required by law or expressly stated in writing. Marima Tours & Travel refunds are handled by Marima under the booking terms and Refund Policy rather than by an independent tour vendor.
Disputes between tenants, landlords, buyers, sellers, agents, hotels, accommodation hosts, guests, or other independent users should first be resolved directly between the relevant parties where Marima is acting only as a platform or facilitator. For Marima Tours & Travel bookings, customers should raise service, payment, cancellation, or travel complaints directly with Marima, and Marima may coordinate with the relevant travel suppliers as necessary.
Marima collects, uses, stores, and shares personal data in accordance with its Privacy Policy and applicable data protection laws. By using the Platform, you consent to the processing of your information for account management, service delivery, security, verification, communication, payment processing, analytics, support, and legal compliance.
Users who upload personal information about tenants, guests, staff, caretakers, customers, or other individuals must ensure they have a lawful basis or consent to do so. You must not upload sensitive personal information unless it is necessary, lawful, and properly protected.
Marima, its branding, software, design, website content, app interfaces, logos, graphics, databases, workflows, and platform materials are owned by Marima, FortyHives Innovations Ltd, or their licensors. You may not copy, modify, reverse engineer, resell, scrape, reproduce, or create derivative works from the Platform without written permission.
You retain ownership of content you submit, including photos, descriptions, reviews, listings, and business details. By uploading content, you grant Marima a worldwide, non-exclusive, royalty-free license to host, display, reproduce, adapt, publish, translate, promote, and distribute that content for operating, marketing, improving, and securing the Platform.
You must not use Marima to:
Marima may use verification, moderation, reporting, and review tools to improve trust and safety. Users should still verify property details, ownership, agent authority, accommodation terms, pricing, contracts, and payment instructions before making property or marketplace commitments. Travelers booking with Marima Tours & Travel should review the published itinerary, inclusions, exclusions, departure requirements, health and safety information, and booking conditions before travel.
Do not make deposits, rent payments, booking payments, or service payments outside approved channels unless you have independently verified the other party and accept the risk. Marima is not responsible for offline payments, private agreements, or communications made outside the Platform unless expressly agreed in writing.
The Platform may integrate with or rely on third-party services such as payment processors, map providers, communication tools, app stores, analytics tools, hosting services, accommodation providers, transport providers, guides, airlines, parks, activity providers, or other travel suppliers. Use of third-party systems may be subject to separate terms and privacy policies. For Marima Tours & Travel, Marima remains the customer-facing booking contact even where a component of the trip is fulfilled by an independent supplier, subject to applicable law and the booking terms.
By using Marima, you agree to receive service-related communications through email, SMS, WhatsApp, phone calls, push notifications, in-app messages, or other reasonable channels. These may include verification codes, enquiries, booking updates, rent notices, invoices, support messages, security alerts, marketing updates, and account notices.
You may opt out of marketing messages where legally required, but essential service and security notifications may still be sent where necessary for account operation and compliance.
Marima aims to provide a reliable Platform but does not guarantee uninterrupted, error-free, or always-available service. We may update, modify, suspend, discontinue, or restrict any feature, package, app, website, or service for maintenance, security, business, legal, or operational reasons.
To the maximum extent permitted by applicable law, the Platform and digital services are provided on an “as is” and “as available” basis. Marima does not guarantee that third-party listings, prices, availability, user identities, reviews, property ownership, legal status, investment returns, rental income, transport schedules, weather, park access, supplier performance, or other circumstances outside Marima’s reasonable control will always be accurate, complete, secure, suitable, or uninterrupted.
Nothing in these Terms excludes or limits rights, warranties, remedies, or protections that cannot be excluded under applicable consumer protection or other mandatory laws.
To the maximum extent permitted by law, Marima, FortyHives Innovations Ltd, and their directors, employees, contractors, partners, and affiliates shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of revenue, loss of data, business interruption, property loss, booking loss, rental loss, travel loss, or reputational harm arising from use of the Platform.
Where liability cannot be excluded, Marima’s aggregate liability shall be limited to the amount paid by you to Marima for the specific service giving rise to the claim during the three months before the claim, or the minimum amount required by applicable law, whichever is greater.
You agree to indemnify and hold Marima, FortyHives Innovations Ltd, and their directors, employees, contractors, partners, and affiliates harmless from claims, losses, damages, liabilities, penalties, costs, and expenses arising from your use of the Platform, your content, your listings, your transactions, your breach of these Terms, your violation of law, or your dispute with another user or third party.
Marima may suspend, restrict, downgrade, or terminate access to any account, listing, feature, booking, or service if we believe there has been a breach of these Terms, non-payment, fraud risk, legal risk, security risk, user harm, operational misuse, or violation of platform policies.
You may stop using the Platform at any time. You may request account deletion or data-related assistance by contacting [email protected], subject to retention required for legal, tax, security, dispute, or legitimate business purposes.
Marima may update these Terms from time to time. Updated Terms will be posted on this page with a revised “Last updated” date. Where changes are material, we may provide additional notice through the Platform or contact channels. Continued use of the Platform after changes become effective means you accept the updated Terms.
These Terms are governed by the laws of Kenya, without prejudice to mandatory consumer protection rights that may apply in your country or region. Parties should first attempt to resolve disputes through good-faith communication with Marima support.
If a dispute cannot be resolved amicably, it may be submitted to the courts or dispute resolution forums with jurisdiction under applicable law, unless the parties agree to mediation, arbitration, or another lawful dispute resolution process in writing.
For questions about these Terms, account support, legal notices, complaints, or service issues, contact Marima through the official contact channels on the website or email [email protected].
These Terms cover Marima websites, apps, property listing, property management, real estate agency support, accommodation booking, property marketplace, tours, travel, and related services.
Not automatically. For property, marketplace, and certain accommodation services, Marima may facilitate discovery, booking, communication, management, or support while private agreements remain the responsibility of the relevant parties. Marima Tours & Travel is different: when a tour or travel package is sold by Marima, the customer books with Marima and should contact Marima for booking support, changes, cancellations, and service issues.
Yes. Marima may remove listings or suspend accounts for inaccurate information, fraud risk, non-payment, illegal activity, safety concerns, misuse, or breach of these Terms.
Refunds depend on the applicable service, subscription, booking policy, written agreement, disclosed non-refundable costs, and mandatory consumer law. For Marima Tours & Travel, Marima handles the customer’s refund request under the booking confirmation and Refund Policy, including any disclosed supplier costs that have already become non-refundable.
Contact Marima through the official support channels or email [email protected]. Some records may be retained where required for legal, security, tax, fraud prevention, dispute, or legitimate business purposes.